Central Bank & Trust Co in 301 North Main Street

Customer Reviews about Central Bank & Trust Co:

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  Drive through ATM malfunctioned & kept $600. So I had to go inside & tell them something was wrong with the machine. There were 4 ladies sitting at the counters WITH NO ONE in line & did absolutely nothing when I told them that. I think they thought I was lying? If I am at a business & I am an employee or customer tells me something is wrong I am going to pick up the phone or tell management there is a problem. I told them again & they said wait in that line over there & tell the woman in that office all we do is cash checks & make deposits...nothing else.(old woman with grey hair) So I stand in line for like 10 minutes & then I am told to go home & call pay-pal & the PROBLEM IS MINE. Which I take as go home & call pay-pal YOUR ON YOUR OWN(remember they think I am lying here). What they should be telling me is let us count the money in the machine & watch the video we will take care of the problem. Right? Not go deal with pay-pal & your on your own...good luck. Well that didn't happen(remember they think I am lying). So after being told to go home & call pay-pal for the 3rd time I lose it! & start cussing & I broke their door on the way out($25 latch). Then we speak on the phone & they review the video tape of the accident & tell me i didn't get any money. Really? So now you believe me? Oh and by the way we want to close your accounts. Really? thats just what I was thinking after the super customer service! Then I star getting some phone calls from some clown who says he is the president of the bank(Lexington) name of Shane. Come to find out he a security guard & vice president of the bank. Wow What a position. Sounds like bullshit too me? security guard & vice president? 859-253-6000. call him let him explain that. He goes on asking me if my money had been returned by pay-pal & I tell him no it has not. They think the transaction will be reversed all on its own. Guess what it is not. Now what? Goes on to say on a sour note we want to close all your accounts. Great same thing I was thinking! I have no problem running my $500,00-$750,000 each year through another bank. What kind of customer service is this? I don't think they know what customer service is at this branch. Only one that knows their ass from a hole in the ground is Jenny Wiley. If you want a customer service oriented bank I suggest you try another bank & not this one. You will be disappointed.
  By Brian Todd Lancaster, February 02, 2017

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